- How do I start?
Simply fill in the “become a seller” form and submit. You will receive a Welcome email explaining all you need to know to start earning. We attempt to reply to all applications, emails and queries within 48 hours.
- How do I send sold items?
Once an item has been sold and payment received you will receive a notification. Pack the item in a sealable bag, then place in a plain outer package with the customers name and address printed clearly. Post the package using special delivery, and send us the tracking number for proof of posting.
- How do I get paid?
Once you have sent us the tracking number your funds will be transferred to your PayPal account. If you don’t already have a PayPal account we suggest you set one up as this is the quickest and easiest method of payment at present.
- What commission does SP take?
SecretPassions.club will take 20% of all sales.
- Who pays for shipping?
The cost of shipping is added to the customers bill. You will initially pay for postage but will be reimbursed once tracking number is provided. This will be added to the payment for you item.
- How long does it take to get paid?
Once item has been posted and we have received tracking number, we attempt to transfer payment within 48 hours.
- How easy is it to cancel my membership?
As there is no contract, and no minimum term, you can cancel your membership at any time. However, any membership fees paid in advance are non-refundable.
- How do I reply to customers?
Messages are exchanged via email. You can use one you already have but as customers can see your full email address when you reply. For this reason we strongly advise you set up a separate one specifically for your SP account. This is for your own safety and discretion.
- Why are the pics I have uploaded not showing?
Pictures once uploaded need to be authorised. We strive to complete this within 48 hours. Your pics will then be visible on your page.
- How do I change my profile picture?
You will need to email your new profile pic to admin as it can only be reset by us.
- Why am I not getting any sales?
This could be for a number of reasons including, no profile pic, too few items for sale, wording of bio. This is your shop window so make customers want to buy from you.
- How do I increase my sales?
Change your profile pic regularly so customers see it isn’t a dormant page. Upload a good range of products. Make your pictures enticing. Reply to emails and chat to potential customers. Work your profile.
- How do I attract more customers?
As with any business, you need to maximise exposure. Successful sellers have set up accounts on other social media to run alongside their secretpassions profile. Linking an Instagram, Twitter, Facebook, snapchat etc., account to your secretpassions profile, it has been proven to increase customer interest and sales.