F.A.Q. Sellers

How do I start?

Simply fill in the “become a seller” form and submit. You will receive a Welcome email explaining all you need to know to start earning. We attempt to reply to all applications, emails and queries within 48 hours.

How do I send sold items?

Once an item has been sold and payment received you will receive a notification. Pack the item in a sealable bag, then place in a plain outer package with the customers name and address printed clearly. Post the package using special delivery, and send us the tracking number for proof of posting.

How do I get paid?

Once you have sent us the tracking number your funds will be transferred to your PayPal or bank account.

What commission does SP take?

SecretPassions.club will take 20% of all sales.

Who pays for shipping?

The cost of shipping is added to the customers bill. You will initially pay for postage but will be reimbursed once tracking number is provided. This will be added to the payment for you item.

How long does it take to get paid?

Once item has been posted and we have received tracking number, we attempt to transfer payment within 48 hours.

How easy is it to cancel my membership?

As there is no contract, and no minimum term, you can cancel your membership at any time. However, any membership fees paid in advance are non-refundable.

How do I reply to customers?

Messages are exchanged via email. You can use one you already have but as customers can see your full email address when you reply. For this reason we strongly advise you set up a separate one specifically for your SP account. This is for your own safety and discretion.

Why are the pics I have uploaded not showing?

Pictures once uploaded need to be authorised. We strive to complete this within 48 hours. Your pics will then be visible on your page.

How do I change my profile picture?

You will need to email your new profile pic to admin as it can only be reset by us.

Why aint I getting any sales?

This could be for a number of reasons including, no profile pic, too few items for sale, wording of bio. This is your shop window so make customers want to buy from you.

How do I increase my sales?

Change your profile pic regularly so customers see it isn’t a dormant page. Upload a good range of products. Make your pictures enticing. Reply to emails and chat to potential customers. Work your profile.

How do I attract more customers?

As with any business, you need to maximise exposure. Successful sellers have set up accounts on other social media to run alongside their secretpassions profile. Linking an Instagram, Twitter, Facebook, snapchat etc., account to your secretpassions profile, it has been proven to increase customer interest and sales.

The information stated below represents a legal document that serves as our Terms of Use for the website https://www.secretpassions.club

This Terms of Use constitutes the agreement between you and us. We may amend our terms at any time without giving notice. It is therefore important for you to regularly review our terms to ensure your compliance. By using the website you agree to be bound by the terms of use as detailed herein.

Legal Compliance

When using our Website you agree to comply with all applicable domestic and international laws and regulations. Where we discover, or are made aware of any violations of our terms of use, we will take any action we deem appropriate, including but not limited to cancelling your member account, reporting any suspected unlawful activity to law enforcement agencies and disclosing any information necessary or appropriate to such agencies or entities as required by law, such information may include, but is not limited to, your profile information, items for sale, email addresses, usage history and IP addresses.

Your Conduct

You are solely responsible for your actions through our website. You must ensure that your participation in the selling or buying of items does not violate any applicable laws or regulations. You must be entitled to sell or buy any relevant items, and such transactions must be permissible by any applicable rules and laws in your territory.  You must ensure that any pictures, photographs and descriptions/wording do not contain images or descriptions of any persons without their consent.
You must not transmit through the messaging service any unlawful, harassing, abusive, or threatening material or comments.  We reserve the right to monitor all communications made between buyers and sellers through the website, including direct/private messages, this is to ensure the safety of our members/users.

Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity is strictly forbidden and appropriate action will be taken against any user that is found to be misusing the website in any such way.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, or malicious computer software.

Membership

Membership of the website is only available to persons of 18 years of age and over.  If we discover that a member is under the age of 18 we will terminate their account immediately and remove any material relating to that member from the website, we may also inform law enforcement agencies that a minor has used the website.

The website acts as an online host for buyers and sellers to make contact with each other for the purposes of buying and selling items listed. We do not stock or hold any items that are listed for sale by individual sellers. We therefore have no control over the quality, safety or legality of the items listed, nor the truth or accuracy of any listings. We are not be responsible for any items sold on the website and we assume no liability for the content of the listings on the website.

Our Right To Remove/Terminate Content/Accounts

We reserve the right to terminate/remove any listing, member account or use of the service immediately and without notice if you are in violation of any of the requirements listed in these terms.

Intellectual Property

Our Website and its contents, images, logos and wording are protected under international copyright laws. Unless you own or control the relevant rights in the material, you must not copy, reproduce or republish material from our website (including republication on another website).